Shipping & Returns

Business Information:

    •    Business Name: Karibbean Vine LLC
    •    Address: 228 Park Ave S #913263, New York, NY 10003
    •    Email: hello@karibbeanvine.com

 

Drop Shipping Policy

At Karibbean Vine LLC, we work with trusted third-party suppliers to offer a wide range of products through a drop shipping model. Below are the terms and conditions related to our drop shipping services:

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Order Processing
All orders placed through our online store are processed within 1-3 business days. Once your order is confirmed, it is forwarded to our third-party supplier for fulfillment. Please note that processing times may vary depending on product availability and the supplier’s location.

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Shipping and Delivery
Shipping times vary depending on the supplier’s warehouse location and the shipping method selected at checkout. Estimated shipping times for standard shipping are typically between 5-15 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

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Please be aware that, as we use multiple suppliers, if you order more than one item, your products may arrive in separate packages.

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Shipping Regions
At this time, we offer shipping only within the United States. International shipping is not available unless otherwise specified for specific products.

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Product Availability
We strive to keep our inventory up to date. However, due to the nature of drop shipping, product availability may change. If a product becomes unavailable after you place your order, we will notify you via email and offer either an alternative product or a full refund.

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Customs, Duties, and Taxes
For any international orders (if applicable), customers are responsible for any customs duties, taxes, or fees once the package arrives at its destination. Please contact your local customs office for further details on potential charges.

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Returns and Refunds
Our return and refund policy is aligned with the policies of our suppliers. If you wish to return an item, please contact our customer service team at hello@karibbeanvine.com to initiate the return process. Products must be returned in their original condition within 30 days of receiving the item. The return shipping cost is the responsibility of the customer unless the item is defective or damaged upon arrival.

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Refunds will be processed once the returned item has been received and inspected by the supplier. Please allow 5-10 business days for the refund to be credited to your original payment method.

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Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately at hello@karibbeanvine.com. We will work with the supplier to either send a replacement or issue a full refund.

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Customer Service Contact Information
For any questions about your order or issues with drop-shipped products, you can reach our customer service team by emailing hello@karibbeanvine.com.